WELCOME TO LAVENDER PAPERIE
We are so excited to have you visit our online boutique! Lavender Paperie is an online business, located in Southern California. We can't wait to share with you all the wonderful things Lavender Paperie has to offer. Please read below for details regarding shipping fees, turnaround time, FAQs and more.
Store hours: 9am-5pm (PT) Monday - Friday, excluding holidays.
- Our minimum order is 25.
- Orders of 200 or more receive $.50 discount per invite.
HOW TO ORDER MY WEDDING INVITATIONS
- PLACE DEPOSIT - To begin the ordering process please purchase a $100 listing from our shop that corresponds to your design of choice. This deposit will go towards your order total.
- COMPLETE QUESTIONNAIRE - Upon deposit purchase we will send you a questionnaire via email to fill out and begin the design process.
WHAT ARE THE STEPS IN THE ORDER PROCESS
- PROOF CREATION & REVIEW - Upon receiving your deposit and completed questionnaire, proofs will be created and convo/emailed to you within 48 hours. You will be entitled to two rounds of revisions.
- PRODUCTION - Once your proofs are approved and final payment is made your invitations will then go into production. Turnaround time is roughly 6-8 weeks from date deposit and completed questionnaire are submitted.
Due to the intricate handmade nature of our designs and our keen attention to detail, as well as depending on whether we are in the height of wedding season and number of current orders we have, turnaround time can range anywhere from 6-8 weeks. We prioritize all orders based on wedding date to ensure that all orders get out in time to be mailed. If your wedding date is rapidly approaching we suggest you upgrade to your order to RUSH to ensure you receive your invites within your time-frame, otherwise your order can be received anytime from 6-8 weeks depending on factors stated above. Thank you for your understanding.
IN A RUSH
We can accommodate a limited number of rush orders each month. If you require a GUARANTEED delivery date of 6 weeks or less please view the below rush fees:
GUARANTEED 6 weeks - 15% rush fee
GUARANTEED 4 weeks - 20% rush fee
Due to the nature of personalization of items, returns or exchanges are not offered. Please remember to check your proof very carefully to ensure proper spelling. Please read the proofing process paragraph in the additional information section below.
In rare cases, if a mistake is made on our part, we will make all necessary corrections and replace the product at no charge to buyer. All we ask in return, is that you come to us personally so that we can fix it immediately.
Retainer payments are nonrefundable due to the fact that they are used to fill spots on our calendar and when we get too booked, we may turn other couples down to ensure your spot. Thank you for your understanding!
Flat Rate $20.00 shipping on all USA orders! All USA orders ship via USPS Priority Mail. The shipping estimate for Priority Mail is 2-3 business days. Expedited shipping is available if needed and will incur a charge.
International orders are welcome but will incur a shipping charge according to country. All international packages ship via USPS Express Priority Mail. The shipping estimate for Priority Mail is 10-15 business days. This is not a guarantee, but an estimate, and DOES NOT include time spent in customs. We are not responsible for any shipping delays due to customs, which may take up to an additional 6 weeks or more. Please look into the customs and import policies of your country before placing your order. We recommend ordering 6-7 months in advance of your wedding for international customers. Lavender Paperie is also not responsible for any custom fees you may encounter upon delivery of you order.
Taxes will be charged for customers that live in the state of California. All other states are no tax.